DOA Policy

Live Arrival Guarantee (DOA Policy) We offer a 48-hour Live Arrival Guarantee for all livestock, effective from the time of courier pickup. If any livestock arrives deceased (Dead on Arrival - DOA), you must submit a clear photo of the affected item still sealed in its original packaging within 1 hour of delivery or pickup. A full credit will be issued solely for the value of the livestock; shipping fees are non-refundable.