ORDERING OF LIVESTOCK
To ensure accurate overnight (1-2 day) shipping rates when purchasing livestock, please choose your box size and add it to your cart. A small box holds 1-2 bags, while a medium box accommodates up to 6 bags. Each bag can contain a maximum of 10 small fish (1-3 cm), or 2 medium fish (3-5 cm), or 1 large fish (over 5 cm). Remember, only one species is allowed per bag—for instance, a single bag with 10 neon tetras.
Door to Door CourierWe prefer to ship livestock via overnight delivery (24-48 hours) from our primary hub to major urban hubs.
Major urban hubs include:Johannesburg Cape Town George Mossel Bay Jeffreys Bay East London Plettenberg Bay
Durban orders, please choose airfreight. Selecting overnight courier will be at your own risk.
Stock sent to any remote or outlying regions will also be at your own risk, as we cannot ensure precise arrival times.
All fish orders, based on the destination, will be dispatched between Monday and Wednesday. If an order cannot be shipped due to scheduling issues or high packing volumes, anticipate delivery the next week.
DOA POLICYFor airfreight and shipments to main city destinations, we offer 100% credit on Dead on Arrival (DOA) items, provided that videos and images are submitted through WhatsApp. We do not cover any losses once the fish have been added to your tank.
Airfreight fees are R495 per box (choose during checkout). LIVESTOCK ONLY—NO DRY GOODS!
Available destinations for airfreight:Johannesburg Durban Cape Town East LondonAfter booking your order, we will send you the flight information and waybill number. You must pick up your box from the airport (bring your driver's license or ID).
FOLLOW THESE STEPS WHEN ORDERING LIVESTOCK FOR AIRFREIGHTselect livestock
add to cart
select medium box
add to cart
at checkout select airfreight for shipping Put ID number in notes at checkout place order